WE'RE HIRING!​

Creative Adventure Lab is a high-impact nonprofit organization. We deliver play-based experiences that empower the next generation of innovators, problem-solvers, and change-makers.

Join an outcomes-based, goal-oriented organization that helps people realize their full creative potential!

We have a location in Dubuque, Iowa and are opening a new location in Monticello, Iowa. You'll need to indicate which location you prefer to work in the application form.

GUEST SERVICES (Part-time)

Our Guest Services team is the lifeblood of Creative Adventure Lab. As a part-time member of Guest Services, you'll be responsible for helping visitors have positive experiences while they explore our hands-on activities. 

 

Guest Services teammates are responsible for welcoming, registering, and assisting guests during their visit. In addition, Guest Services teammates actively promote our various programs and activities, including pottery painting and family memberships.

 

This is an active job and requires a mix of standing, sitting, lifting, reaching, bending, and a variety of other movements throughout each shift.

 

TALENTS & SKILLS

An excellent Guest Services teammate will be enthusiastic, friendly, and comfortable having conversations with complete strangers of all ages. They will treat people with respect and dignity, so every guest feels valued and important. Other qualities a guest services teammates should possess include:

  • Ability to keep things neat and organized

  • A drive to produce exceptional results

  • Ability to work & solve problems independently

  • Fine attention to detail

  • Ability to follow pre-determined processes and procedures

  • Excellent verbal communication skills

 

SPECIFIC RESPONSIBILITIES
  • Provide high-quality guest experiences​

  • Promote guest experiences with a goal of increasing sales, such as:

    • Play Lab Admission

    • Family Memberships

    • Pottery Painting

    • Parties & Field Trips

    • Special Events

  • Ensure activity area cleanliness, maintenance & repair

  • Other duties as assigned

 

POSITION DETAILS
  • Part-time, 8-24 hours/week

  • $15/hour (paid every Friday)

  • We have regular weekly shifts available during the following days/times:

    • Thursdays 1:30pm-6:30pm

    • Fridays 1:30pm-6:30pm

    • Saturdays 9:30am-4:30pm

    • Sundays 9:30am-2:30pm

  • Additional shifts are usually available when field trips & parties schedule outside of regular operating hours.

 

EXPERIENCE

There are no experience requirements for this position, although experience in any of the following areas will likely give you an edge:

  • Retail Sales

  • Hospitality

  • Customer Service

  • Childcare 

  • Education

Since this position will work directly with youth and families, we require all candidates to pass a criminal background check.

HOW TO APPLY

To be considered for this position, please use the button below to schedule a 15-minute video-chat with us. During this chat, we'll ask a few simple questions about why this position interests you, why you’d be good at it, and which shifts you'd be available to work each week.

GUEST SERVICES + POTTERY PROCESSING

We're also looking for a part-time guest services teammate who can also coordinate our pottery painting studio in Monticello. This involves processing all painted pottery (dipping, firing, and packaging painted pieces) and managing our pottery painting inventory and supplies. This position will add an additional 6-8 hours weekly to the guest services duties listed above. No experience necessary - we teach you everything you'll need to know!

 

TALENTS & SKILLS

Same as guest services teammate position listed above

 

SPECIFIC RESPONSIBILITIES
  • Same as guest services teammate position listed above, plus:

  • Manage pottery painting processing

    • Dipping​

    • Firing

    • Packaging

    • Communicating with guests

  • Track/order/manage pottery painting inventory

  • Track/order/manage pottery painting supplies

 

POSITION DETAILS
  • Same as guest services teammate position listed above

  • Additional 6-8 hours per week for processing shifts (flexible)

 

EXPERIENCE

Same as guest services teammate position listed above with the exception that applicants should be 21+​.

HOW TO APPLY

To be considered, please use the button below to schedule a 15-minute chat with us. We’ll ask a few simple questions, like why this position interests you and why you’d be good at it.