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Creative Adventure Lab is a high-impact nonprofit organization. We deliver play-based experiences that empower the next generation of innovators, problem-solvers, and change-makers.

Join an outcomes-based, goal-oriented organization that helps people realize their full creative potential!

We are currently hiring for our Dubuque location and our new location in Monticello, Iowa.


Our Guest Services team is the lifeblood of Creative Adventure Lab. As a part-time member of Guest Services, you'll be responsible for helping visitors have positive experiences while they explore our hands-on activities. 


Guest Services teammates are responsible for welcoming, registering, and assisting guests during their visit. In addition, Guest Services teammates actively promote our various programs and activities, including pottery painting and family memberships.


This is an active job and requires a mix of standing, sitting, lifting, reaching, bending, and a variety of other movements throughout each shift.



An excellent Guest Services teammate will be enthusiastic, friendly, and comfortable having conversations with complete strangers of all ages. They will treat people with respect and dignity, so every guest feels valued and important. Other qualities a guest services teammates should possess include:

  • Ability to keep things neat and organized

  • A drive to produce exceptional results

  • Ability to work & solve problems independently

  • Fine attention to detail

  • Ability to follow pre-determined processes and procedures

  • Excellent verbal communication skills


  • Provide high-quality guest experiences​

  • Promote guest experiences with a goal of increasing sales, such as:

    • Play Lab Admission

    • Family Memberships

    • Pottery Painting

    • Parties & Field Trips

    • Special Events

  • Ensure activity area cleanliness, maintenance & repair

  • Other duties as assigned


  • Part-time, 6-12 hours/week

  • $15/hour (paid every Friday)

  • We have regular weekly shifts available during the following days/times:

    • Thursdays 1:30pm-6:30pm

    • Fridays 1:30pm-6:30pm

    • Saturdays 9:30am-4:30pm

    • Sundays 9:30am-2:30pm

  • Additional shifts are usually available when field trips & parties are scheduled, usually on Saturdays and Sundays after regular hours.



There are no experience requirements for this position, although experience in any of the following areas will likely give you an edge:

  • Retail Sales

  • Hospitality

  • Customer Service

  • Childcare 

  • Education

Since this position will work directly with youth and families, we require all candidates to pass a criminal background check.


To be considered for this position, please use the button below to schedule a 15-minute video-chat with us. During this chat, we'll ask a few simple questions about why this position interests you, why you’d be good at it, and which shifts you'd be available to work each week.

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