WE'RE HIRING!​

Creative Adventure Lab is a high-impact nonprofit organization that delivers play-based experiences that empower the next generation of innovators, problem-solvers, and change-makers.

Founded in 2008, Creative Adventure Lab has grown significantly over the past 10 years. Join an outcomes-based, goal-oriented organization with unlimited potential.

GUEST SERVICES GUEST SERVICES COORDINATOR

The guest services coordinator is responsible for providing high-quality guest services to visitors exploring our play labs and pottery painting studio. This position also coordinates back-of-house responsibilities that support an amazing guest experience.

Guest services staff reside at the front lines of our youth and family programs, which include our hands-on Play Labs and pottery painting studio. Guest services staff provide high-quality, blow-your-socks-off customer service to thousands of eager visitors every year. This position is responsible for welcoming and assisting guests during their visit. Guest services staff also actively promote sales of pottery painting items, family memberships, retail items, and provide information about other programs and services the organization offers. 

In addition to customer-focused activities, guest services staff also complete a variety of back-of-house tasks that support high-quality visitor experiences, like pottery processing, straightening/resetting program areas, cleaning, and other projects as assigned. This is a very active job and requires a mix of standing, sitting, lifting, reaching, bending, and a variety of other movements throughout each shift.

 

TALENTS & SKILLS

An excellent guest services coordinator will be enthusiastic, friendly, and comfortable engaging in conversations with strangers of all ages. They will naturally treat people with respect and make them feel valued and important. Other qualities a guest services coordinator should possess include:

  • An ability to keep things neat and organized

  • An innate drive to produce exceptional results

  • Ability to work & solve problems independently

  • Fine attention to detail

  • Excellent verbal and written communication skills

 

SPECIFIC RESPONSIBILITIES
  • Provide high-quality guest experiences​

  • Promote & coordinate key programs to increase sales

    • General Admission

    • Family Memberships

    • Pottery Painting

    • Retail Items

    • Parties & Private Events

    • Special Events

    • Other projects as assigned

  • Adhere to program budgets

  • Maintain & manage inventory 

  • Order program supplies & materials

  • Ensure activity area cleanliness, maintenance & repair

 

POSITION DETAILS
  • Part-time, 25-30 hours/week

  • $14/hour to start, pay incentives available

  • Availability:

    • Regular shifts every Friday 2-7 or 2-9 pm and Saturdays 10-5 pm.

    • You will also work 1-2 additional shifts for completing back-of-house activities (flexible scheduling based on your availability).

    • You may be asked to fill in for other guest service employees on Thursdays (2-7pm) or Sundays (10-3pm).

    • Additional shifts may be assigned as needed for parties and special events.

 

EXPERIENCE

Experience in any of the following areas will likely give you an edge:

  • Retail Sales

  • Hospitality

  • Customer Service

  • Childcare 

  • Education

  • All candidates must pass a criminal background check

  • Applicants should be 21+

HOW TO APPLY

To be considered, please use the button below to schedule a 15-minute chat with us. We’ll ask a few simple questions, like why this position interests you and why you’d be good at it.

GUEST SERVICES STAFF

Guest services staff are responsible for providing high-quality guest services to visitors exploring our play labs and pottery painting studio. 

Guest services staff reside at the front lines of our youth and family programs, which include our hands-on Play Labs and pottery painting studio. Guest services staff provide high-quality, blow-your-socks-off customer service to thousands of eager visitors every year. This position is responsible for welcoming and assisting guests during their visit. Guest services staff also actively promote sales of pottery painting items, family memberships, retail items, and provide information about other programs and services the organization offers. 

In addition to customer-focused activities, guest services staff also complete a variety of back-of-house tasks that support high-quality visitor experiences, like pottery processing, straightening/resetting program areas, cleaning, and other projects as assigned. This is a very active job and requires a mix of standing, sitting, lifting, reaching, bending, and a variety of other movements throughout each shift.

 

TALENTS & SKILLS

An excellent guest services staff member will be enthusiastic, friendly, and comfortable engaging in conversations with strangers of all ages. They will naturally treat people with respect and make them feel valued and important. Other qualities a guest services coordinator should possess include:

  • An ability to keep things neat and organized

  • A desire to produce exceptional results

  • Ability to work & solve problems independently

  • Attention to detail

  • Excellent verbal communication skills

 

SPECIFIC RESPONSIBILITIES
  • Provide high-quality guest experiences​

    • General Admission

    • Family Memberships

    • Pottery Painting

    • Retail Items

    • Parties & Private Events

    • Special Events

    • Other projects as assigned

  • Clean & maintain activity areas & materials

 

POSITION DETAILS
  • Part-time, 5 hours/week

  • $12/hour to start, pay incentives available

  • Availability:

    • Regular shifts every Thursday 2-7 pm

    • You may also be asked to fill in for other guest service employees on Fridays (2-7 pm) or Sundays (10-3 pm).

    • Additional shifts may be assigned as needed for parties and special events.

 

EXPERIENCE

Experience in any of the following areas will likely give you an edge:

  • Retail Sales

  • Hospitality

  • Customer Service

  • Childcare 

  • Education

  • All candidates must pass a criminal background check

HOW TO APPLY

To be considered, please use the button below to schedule a 15-minute chat with us. We’ll ask a few simple questions, like why this position interests you and why you’d be good at it.

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We deliver play-based, creativity building experiences that empower the next generation of innovators, problem-solvers, and change-makers.

© 2008 Creative Adventure Lab

LOCATION & CONTACT

210 Jones St (Door C)
Dubuque, IA 52001

hello@creativeadventurelab.org

Tel: 563-607-5366

VISITOR HOURS

Thursdays & Fridays: 1pm-6pm

Saturdays & Sundays: 10am-4pm

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